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Title
Text copied to clipboard!Director of Housekeeping
Description
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We are looking for a dedicated and experienced Director of Housekeeping to join our team. The ideal candidate will be responsible for overseeing all housekeeping operations, ensuring the highest standards of cleanliness, safety, and guest satisfaction. This role requires strong leadership skills, attention to detail, and the ability to manage a diverse team effectively. The Director of Housekeeping will develop and implement housekeeping policies and procedures, manage budgets, and ensure compliance with health and safety regulations.
The successful candidate will have extensive experience in housekeeping management, preferably within the hospitality industry. They will be responsible for recruiting, training, and supervising housekeeping staff, ensuring that all team members adhere to established standards and procedures. The Director of Housekeeping will also be responsible for scheduling staff shifts, managing inventory and supplies, and coordinating with other departments to ensure smooth operations.
In addition to operational responsibilities, the Director of Housekeeping will play a key role in maintaining guest satisfaction by promptly addressing and resolving any housekeeping-related issues or complaints. They will regularly inspect guest rooms, public areas, and back-of-house spaces to ensure cleanliness and maintenance standards are consistently met. The candidate will also be expected to stay updated on industry trends and best practices, implementing innovative solutions to enhance efficiency and guest experience.
Strong communication and interpersonal skills are essential for this role, as the Director of Housekeeping will frequently interact with guests, staff, and management. They must be able to clearly convey expectations, provide constructive feedback, and motivate their team to achieve excellence. The candidate should also possess excellent organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple responsibilities simultaneously.
The Director of Housekeeping will be responsible for maintaining accurate records and reports related to housekeeping operations, including staffing, inventory, and budget management. They will regularly review and analyze performance metrics, identifying areas for improvement and implementing corrective actions as necessary. The candidate will also be responsible for ensuring compliance with all applicable laws, regulations, and company policies related to housekeeping and workplace safety.
We offer a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development. If you are passionate about delivering exceptional guest experiences and have a proven track record in housekeeping management, we encourage you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Develop and implement housekeeping policies and procedures.
- Recruit, train, and supervise housekeeping staff.
- Manage housekeeping budgets and inventory control.
- Ensure compliance with health and safety regulations.
- Inspect guest rooms and public areas regularly to maintain cleanliness standards.
- Address and resolve guest complaints related to housekeeping promptly.
- Coordinate with other departments to ensure smooth operations.
- Maintain accurate records and reports related to housekeeping operations.
Requirements
Text copied to clipboard!- Proven experience as a Director of Housekeeping or similar role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Knowledge of housekeeping best practices and procedures.
- Ability to manage budgets and control inventory effectively.
- Strong organizational and problem-solving skills.
- Familiarity with health and safety regulations.
- Flexibility to work varied shifts, including weekends and holidays.
Potential interview questions
Text copied to clipboard!- Can you describe your experience managing housekeeping operations?
- How do you ensure your team maintains high cleanliness standards?
- What strategies do you use to handle guest complaints effectively?
- How do you manage inventory and budget control in housekeeping?
- Can you provide an example of a time you improved housekeeping efficiency?
